Quality Policy:

• To motivate contributors by offering profitable conditions and valuing their ideas for improvement.
• To overcome customer expectations by working towards continuous improvement in the service provided.
• To prevent pollution inherent to the activities carried out by ISPORECO and develop all the attitudes and activities of environmental friendliness established by the law and other values.
• To offer the customer the services according to its needs and that suppose new Business opportunities.
• To reinforce the list of customers by finding new applications in the market for our know how and acquired experience.
• To establish bilateral or communicative relations with our suppliers.
• To continue in search of the confidence and satisfaction on behalf of the customer through the fulfilment of all the exposed requirements.
• To procure a good future, with the objective of continuously improving our Integrated Management System.

Quality control of the work

The quality of the service is guaranteed by focussing on three fundamental aspects:

• Worker  training and recruitment: A point already dealt with in depth in previous points.
• Information about the performance of the work. i.e. specific instructions and methodologies provided by the customer, which are always at the workers’ disposal at their posts, under the control and supervision of the service foreman.
• Service performance quality control. ISN performs quality controls of its workers and the correct performance of the tasks they carry out.

Quality is controlled at three points in the production process:

• when work begins, to determine conclusively that the worker is suitable for the task.
• throughout the process; If incidents related to the service provided by ISN are detected, then they are dealt with and the relevant corrective action is proposed and implemented.
• at the end of the job: when ISN receives the customer’s quality control.

Both parties meet on a regular basis in order to ensure coordination with the customer regarding quality control at all times. Any incidents reported while the service is being provided are raised and information regarding customer satisfaction with the service provided is received at these meetings.